007 Auto Locks Last updated: [13/08/2026]
These terms and conditions ("Terms") govern your use of the 007 Auto Locks website [www.007autolocks.co.uk] and the mobile vehicle locksmith services we provide. By booking a service, contacting us, or using our website, you agree to these Terms.
007 Auto Locks Email: info@007autolocks.com Phone: 07837 919 005 Service area: Croydon, Streatham, Norbury, South Croydon, Addington, surrounding areas, plus Brighton, Guildford and Crawley.
1. About Us
007 Auto Locks is a mobile vehicle locksmith service. We do not operate from a staffed premises — all work is carried out by our mobile technicians at a location agreed with you (e.g. your home, workplace, or roadside).
2. Our Services
We provide services including but not limited to:
- Vehicle lockouts and emergency entry
- Car key cutting
- Key fob and transponder key programming
- Replacement of lost or damaged vehicle keys
- Ignition and lock repairs
- Availability of specific services depends on your vehicle make, model, and the equipment required, and is confirmed at the time of booking or on arrival.
3. Quotes and Pricing
- Quotes provided by phone, online, or via our booking form are estimates based on the information you provide (vehicle make/model, issue, location). The final price may vary if the job differs from what was described (for example, additional parts required, complex programming, or a different lock/key type on arrival).
- Any change in price will be explained before work proceeds, and you may decline the work at that point, subject to any call-out fee below.
- A call-out fee may apply and will be communicated to you before the technician is dispatched.
4. Vehicle Ownership Verification
Because our work can involve cutting or programming keys that grant access to a vehicle, we require proof that you own the vehicle or have the owner's authorisation before carrying out work. This may include:
- A V5C logbook (registration document)
- Photo ID matching the name on the V5C
- Proof of address, where the V5C is unavailable
- We reserve the right to refuse or cancel a job if satisfactory proof of ownership or authorisation cannot be provided.
- We are not liable for any inconvenience, delay, or cost arising from a refused job under this condition.
5. Bookings and Cancellations
- Bookings can be made via our website, phone, or email.
- We will provide an estimated arrival window; exact timing may vary due to traffic, prior jobs, or emergencies.
- If you need to cancel or rearrange, please notify us as soon as possible. Cancellations made after a technician has been dispatched may incur a call-out charge.
- If our technician attends and is unable to gain access to the vehicle or location (e.g. no one present, incorrect address, vehicle not on site), a call-out fee may still apply.
6. Payment
- Payment is due on completion of the work unless otherwise agreed in advance.
- We accept cash.
- Unpaid invoices may be subject to late payment charges and referral to a debt recovery process.
7. Guarantees and Liability
- We take care to carry out all work to a professional standard. Where we supply and fit a replacement key or lock component, we offer a workmanship guarantee of 6 months on all remote keys and 1-2 years on ignitions, from the date of service. This guarantee covers faults in our work but does not cover damage caused by misuse, accident, or third-party interference.
- We are not liable for pre-existing faults in your vehicle's locking, alarm, or immobiliser systems that are unrelated to the work carried out.
- To the fullest extent permitted by law, our liability for any claim arising from our services is limited to the value of the service provided. We do not exclude liability for death, personal injury, or fraud caused by our negligence.
- We are not responsible for delays or failure to perform services due to circumstances beyond our reasonable control (e.g. severe weather, traffic incidents, road closures).
8. Your Responsibilities
- You confirm that you are the legal owner of the vehicle or are authorised by the owner to request the work.
- You agree to provide accurate information about the vehicle, issue, and location when booking.
- You agree to provide safe access to the vehicle and, where relevant, a safe working environment for our technician.
9. Website Use
- Content on this website is provided for general information about our services and is not guaranteed to be complete, accurate, or up to date at all times.
- You must not misuse the website, including attempting to gain unauthorised access, introducing malicious code, or submitting false information via our forms.
- All website content, branding, and logos remain the property of 007 Auto Locks unless otherwise stated, and may not be reproduced without permission.
10. Privacy
Our collection and use of your personal information is set out in our [Privacy Policy], which forms part of these Terms.
11. Complaints
If you are unhappy with our service, please contact us at info@007autolocks.com or 07837 919 005 so we can look into it and put things right.
12. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated Terms.
14. Contact Us
007 Auto Locks Email: info@007autolocks.com Phone: 07837 919 005
